For orders that require installation (such as our water purifiers), delivery schedule depends on when your place is ready for installation. Once you place order, we will check the next available schedule or any time (subjected to both parties availability).

For orders that do not require any installation service, you can expect your order to be delivered within 3 to 5 days. You may contact our customer service at support@bbyeol.sg if you have a preferred delivery date.

Shipping is free for all orders that are $100 and above. For orders below $100, there will be a shipping charge of $5 incurred.

Yes you can - but we'll need a heads-up 48 hours in advance. You can reach out to our customer service staff at support@bbyeol.sg or at our hotline 64814572.

If you happen to not be at home when we're delivering your order, you can reach out to us by calling us at 64814572

Do note that if there is one missed delivery (for non installation service), we will charge a shipping fee of $15. If there is one missed delivery (with installation service), we will charge a fee of $50.

For online payment, we accept the following options:

• VISA
• Master
• American Express
• Paynow
• Atome
• Grabpay

For offline payment, we accept the following options:

• VISA
• Master
• American Express
• Paynow
• Atome
• Grabpay
• Kris+

Yes, we do accept instalment plan.

With Atome, up to 6 months.
With Credit Card, up to 12 months.

You may check in with us via live chat (whatsapp) for more information on instalment plans.

We would recommend you getting the person who gifted you to help you with the warranty registration. Alternatively, feel free to speak to us over at our Live Chat or email us at service@bbyeol.sg and we will be happy to help!

For Lynx Water Purifier, it depends on the package you’re getting.

If you’re purchasing the 1 year service package, the product is fully covered under warranty for 1 year starting from the day of installation.

If you’re purchasing the 3 year service package, the product is fully covered under warranty for 3 year starting from the day of installation.

For Solaris UVC Sterilizer, warranty starts from the day you register your product warranty online. We would recommend you to register the product only on the day when you open and start using it.

During the warranty period, any service or repairs required will be provided on-site at no additional cost to you.

Should you encounter any issues with your product, simply reach out to our dedicated customer support team at 64814572 or service@bbyeol.sg. Our team of trained technicians will promptly schedule a visit to your location and address the problem on-site, without any charges during the warranty period.

The installation process for a water purifier can vary depending on the specific model and type of purifier. However, here is a brief of what it’s like:

1. Determine the installation location: Choose a suitable location for the water purifier near the water source or sink where you plan to use it. (Make sure a power source is nearby of you’re installing the Lynx Water Purifier)
2. Arrange an appointment to visit Bbyeol showroom and have a look and feel of the Lynx Water Purifier.
3. After you confirm your purchase, Bbyeol service team will arrange a date where you’re available to do the installation.
4. All materials and labour needed for the installation will be provided without any extra charges (including drilling - if needed)

The duration of the installation process for a water purifier can vary depending on several factors, including the complexity of the system, the type of installation, and the proficiency of the installer. However, as a general guideline, the installation of a water purifier usually takes anywhere from 45 minutes to 2 hours to complete.

Our guarantee encompasses all aspects of the installation process, including the workmanship and materials used. If you encounter any problems directly related to the installation, we will take prompt action to rectify the issue at no additional cost to you.

Should you experience any difficulties or have questions regarding the installation, our dedicated customer support team is here to assist you. Simply reach out to us at 64814572 or service@bbyeol.sg, and we will respond promptly to address your concerns.

We understand that a reliable and well-executed installation is crucial in providing you with confidence in the quality and integrity of our work as well as product. Thus, our team is committed and providing only the best service.